FAQ – betty-us

We recommend copying and pasting your exact code into the discount code box in your cart to apply your discount.

Keep in mind that promo codes cannot be combined, nor they can be used during promotions as well, so double-check the fine print when a promotion is live to be sure!

Or you contact our Customer Experience Team for further assistance!

Depending on which country you are from, we offer different payment methods!

For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal!

To avoid the possibility of any checkout errors, do make sure also to check that your overseas usage feature is activated—you may contact your local bank to enable this option.

Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.

We can't wait for you to receive your order! Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail.

After placing your order and making the payment, you will receive an order confirmation email, with the following information:

Order Number

Name

Item/s purchased

Shipping address

Payment method

Once your order has been processed and dispatched from our warehouse, we will send you a shipping confirmation email.

We don’t recommend any physically demanding activities (i.e. running, biking, etc.) when wearing our delicate models. Recommended care for all models, including making sure your nails and toenails are filed smooth, avoid pulling your stockings if you’re wearing sharp jewelry or anything the yarn might snag on in order to avoid any unnecessary friction.

Although our stockings come with reinforced toes, some customers choose to wear socks overtop tights to avoid friction with closed shoes.

Only wash your tights when needed, usually that is every 5-6 wears in order to get rid of the build-up of body oils and dead skin cells. We recommend hand-washing your tights in cold water, but it is also possible to use a washing machines on a delicate cycle at 30 degrees Celsius, preferably in a mesh garment bag. Avoid washing your tights together with anything that they might snag on, such as zippers, hooks, clasps, or any metal parts or heavy-duty clothing items.

Avoid fabric softeners when washing your tights as it damages the elastane. As with any delicate item, our stockings best retain their fit and shape through air drying, not in the dryer.

Your 100% satisfaction is important to us so we're offering at 30 Day Return & Refund Policy if you meet any of the criteria below:

A. Retraction Right

The Customer has a period of 30 calendar days from the date of receipt to return, at his expense, and under his responsibility, the ordered Product (s), without having to justify it reasons.

The products must be sent back to Betty PTE. LTD. in perfect condition, in its original packaging (s), accompanied by the voucher(s) and label. The products must have been purchased on the site www.wearbetty.com.

If your package are unused, unopened and in the original product packaging with all labels and protective seals/stickers intact you have the right to return the products within 30 days. Items returned incomplete, damaged, worn, used or dirty will not be refunded. You can return the products to our warehouse for a refund to be made. Just fill out the return-form our customer service team will send you and send the products you want to return to us. Please note that we do not pay for the return shipment cost for environmentally reasons.

If all the above conditions are met, Betty PTE. LTD. will reimburse you for the total amount paid when placing the order, excluding the initial delivery charge. Betty will reimburse within a maximum period of 21 calendar days from the receipt of the returned Products. The effective date of the credit in your account may vary according to your bank contract.

B. Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

C. Missing Items

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our Customer Experience Specialist so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Other Issues

If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.

We are sorry if we have made a mistake with your refund! Don't worry, please contact our Customer Experience Team for assistance!

Please note that the following may affect the amount you have been refunded:

-Shipping cost: we only refund for the damaged/faulty products

-Any discounts that were applied at the time of sale, which may not now be applicable

Your refund will be processed as soon as the product you have returned received by our warehouse and it usually takes between 5-21 business days for the refunds to be credited to your bank account.

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. If you do not receive your refund within 21 business days, please contact our Customer Specialist Team for assistance!

General

Payment

Products

Returns & Refunds

Delivery & Cost